Privacy Policy

Personal Information

1. Personal Information

When you use LawConnect, we may collect personal information that you provide directly to us. This can include, but is not limited to:

1. Information, provided through chat interactions and web forms, which is necessary to provide the legal information we offer.
2. Contact data, such as your name, employer, job title, department, username or similar identifier, postal address, email address and telephone numbers.
3. Credentials, such as passwords, password hints or similar security information used for authentication and account access.
4. Marketing data, such as your preferences in receiving marketing from us, or information about your use of our products or services.
5. Event data, such as your contact data and a record of your participation in our events as an attendee or presenter.
6. Chat data, to improve the accuracy and relevance of the information our AI provides, we collect and analyze data from your chat interactions with us on our platform.
7. Any other information, you choose to provide that enables us to offer personalized products and services.

2. Information we collect automatically.

When you use or access our platform, we may also collect certain information through automated means, including but not limited to some or all of the following:

• Device data, such as information about your computer and about your visits to and use of our platform, including your IP address, inferred geographical location, browser type and version, operating system, and referral source.
• Log data, including information associated with your activities on our platform, including information about the way you interact with us, statistics regarding your page views and traffic to and from our platform, and the number of bytes transferred, hyperlinks clicked, and other actions you take.

3. Cookies and Tracking Technologies

We use cookies to maintain sessions and ensure the continuity of your experience on our platform. If you provide us with your express agreement, we also deploy cookies, pixel tags, web beacons, and similar technologies to gather analytics data, which we use exclusively to enhance our services. These cookies collect information about how you use our website, helping us make informed decisions about improvements and optimizations. We may allow selected third parties to place cookies through the platform to provide us with better insights into the use of the platform or user demographics or to provide relevant advertising to you. These third parties may collect information about your online activities over time when you use our platform.

4. Information we collect from other sources.

When using our platform, you may upload documents containing personal information (including sensitive personal information) relating to third parties. We will not access these documents or view their content in the normal course, unless required by you to provide maintenance services or troubleshooting, etc. We process any personal information contained therein as a “service provider” or “data processor” (as defined by applicable law) on behalf of, and pursuant to the instructions of you.

5. Lawyer Verification and Lead Generation

We use your personal information for the following purposes as is necessary for certain legitimate interests, or where you have given your consent to such processing to the extent required by applicable law (such consent can be withdrawn at any time):

• for internal administrative and technical operations to keep our platform, network and information systems updated, patched and secure;
• to notify you of new or changed services offered;
• to confirm, update and improve our records, and to analyze and develop our relationship with you;
• to deal with inquiries and complaints made by you relating to the platform;
• to seek your views or comments on our platform;
• to carry out training relating to our platform;
• to continually improve our platform, including adding new features or capabilities, and to develop new products and services;
• to (i) comply with legal obligations, (ii) respond to requests from competent authorities; (iii) protect our interests; (iv) protect our rights, safety or property, and/or that of our partners, you or others; and (v) enforce or defend our legal rights.

Where permitted by applicable law we may aggregate your non-personally identifiable data. This data will in no way identify you or any other individual. We may use this aggregated non-personally identifiable data to:

• assist us to better understand how our you are using our platform;
• provide existing and potential users with further information regarding the uses and benefits of the platform;
• otherwise to improve the platform.

When we are acting as a data processor or service provider, we will process personal information in compliance with your instructions in respect of such data and will be responsible for ensuring that the personal information is appropriate and only processed for limited purposes.

6. Who do we disclose personal information to?

There are circumstances where we wish to share or are compelled to disclose your personal information to third parties. This will only take place in accordance with the applicable law and for the purposes listed in this Privacy Policy.

To the extent permitted by applicable law, we may share your personal information with the following third parties for the purposes listed in this Privacy Policy:

• Our affiliated companies and offices, which are generally located in the United States, Canada, United Kingdom, Ireland, Poland, Australia and New Zealand.
• Our professional advisors, such as our auditors, accountants and lawyers.
• Trusted third-party service providers who perform services on our behalf in connection with the platform.
• Lawyers who are engaged by us to provide legal advice or legal answers should the consumer wish to proceed (for more details please see the section below).
• Another legal entity, on a temporary or permanent basis, as required for the purposes of a joint venture, collaboration, financing, sale, merger, reorganization, change of legal form, dissolution or similar event.
• A successor organization or other legal entity, in the case of a merger, financing, acquisition or dissolution, transition, or proceeding involving the sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. Except to the extent required by applicable law, we do not guarantee that any entity receiving your information in connection with one of these transactions will comply with all of the terms of this Policy following such transaction.
• Any other third party where you have provided your consent.

We may disclose personal information to public authorities and other third parties, to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to protect our rights, property or safety or the rights, property or safety of our users or others or as otherwise permitted by applicable law. Except to the extent prohibited by applicable law, we reserve the right to disclose information that we collect to law enforcement or other government officials, as we, in our sole and absolute discretion, deem necessary or appropriate.

We may also share aggregated or anonymous information that cannot identify you with third parties. For example, we may share the number of visitors to our platform and what features were used.

7. Lawyer Interaction

• Interaction with Lawyers: Opting to connect with a lawyer may result in receiving introduction messages from lawyers. You may choose to engage or ignore requests.
• Anonymity and Privacy: Your identity remains anonymous. Identity and contact details are disclosed only upon engagement with a lawyer.
• Sharing of information: If the lawyer deems the case viable and wishes to pursue it further, we will share your personal details and the full, non-anonymized case with them to facilitate direct assistance.

8. SMS Communications

If you provide your mobile phone number when registering for or using our services, we may use this number to send you SMS (text message) communications related to your use of LawConnect. These SMS communications may include verification codes, notifications about lawyer outreach, and messages relating to your legal matters and activity on our platform.

We will only send SMS messages to you for purposes directly related to the services you have requested or agreed to use. You can opt out of receiving non-essential SMS communications at any time by updating your preferences in your account area on LawConnect. Please note that certain SMS messages, such as verification codes or essential notifications about your account, may be required to use the service and cannot be opted out of unless you discontinue your use of LawConnect.

Standard messaging and data rates may apply as determined by your mobile carrier.

Chat Data

To improve the accuracy and relevance of the information our AI provides, we collect and analyze data from chat interactions on our platform.

Cookies and Tracking Technologies

Marketing communications

You can opt-out of receiving certain marketing communications from us at any time, by clicking the unsubscribe link in the email communications we send, or by contacting us using the details contained in the “Contact us” section of this Privacy Policy. We may continue to send you non-promotional communications, such certain product updates via email.

Data protection rights

In certain circumstances you may have rights under data protection laws in relation to your personal information that we hold about you — specifically:

• Request access to your personal information. You may have the right to request information regarding our processing of your personal information and access to the personal information which we hold about you;
• Request correction of your personal information. You may have the right to request that we correct your personal information if it is inaccurate or incomplete;
• Request erasure of your personal information. You may have the right to request the deletion of your personal information in certain circumstances.
• Request restriction of processing your personal information. You may have the right to object to, and requesting that we restrict, our processing of your personal information in certain circumstances.
• Request transfer of your personal information. You may have the right to request transfer of your personal information directly to a third party where this is technically feasible.

These rights may differ depending on where you live or where your personal information is collected or held. For example, where the Australian Privacy Act applies, you will have the right to request access to and/or correction of your personal information, but not the other rights listed above.

We will grant your request to exercise the above-mentioned rights to the extent required or permitted (as the case may be) by applicable law and in accordance with the timeframes (if any) prescribed by that applicable law. You can submit a request to exercise the above-mentioned rights, or raise a question, comment or complaint, by or by contacting us using the details contained in the “Contact us” section of this Privacy Policy. We reserve the right to request the provision of additional information necessary to confirm the identity of the enquirer. Subject to applicable law, you may also have a right to make a complaint to the authority responsible for data protection in your country.

Subject to applicable laws, you may exercise the above data subject rights through a legal representative or delegated person, in which case we will verify whether the requesting party is a duly authorized representative. We may reject such request if there is justifiable reason for rejection under applicable laws.

California residents

Your California Privacy Rights. California residents with an established business relationship with us are permitted by California law once a year to request information about the manner in which we shared certain categories of information with others for their marketing purposes during the prior calendar year. The California Consumer Privacy Act of 2018 (CCPA) provides California residents with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Verified California residents have the right to:

• Verified California residents have the right to:
• request and receive disclosure of our information collection practices during the prior 12 months, including the categories of personal information we collect, the categories of sources of such information, our business purpose for collecting or sharing such information, and the categories of third parties with whom we share such information;
• request and receive disclosure of our information sharing practices during the prior 12 months, including a list of the categories of personal information sold with the category of third-party recipients and a list of the categories of personal information that we disclosed for a business purpose;
• request and receive a copy of the specific personal information we have collected about them during the prior 12 months;
• request that we not sell personal information about them; and
• request that we delete (and direct our service providers to delete) their personal information subject to certain exceptions.

For purposes of the CCPA personal information means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household.

Exercising your CCPA rights

To make a request for disclosure California residents may contact us by calling us by emailing us at info@lawconnect.com. We will ask you for information that allows us to reasonably verify your identity (that you are the person about whom we collected personal information) and will use that information only for that purpose. We may request that you submit a signed statement under penalty of perjury that you are the individual you claim to be. We will acknowledge receipt of your request within 10 days and will endeavor to respond within forty-five days of receipt of your request, but if we require more time (up to an additional forty-five days) we will notify you of our need for additional time. We cannot respond to your request or provide you with personal information if we cannot verify your identity and confirm that the personal information relates to you.

You may make a request for disclosure of our information collection practices, the specific information we collected about you, or our information sharing practices up to twice within a 12-month period.

For requests for a copy of the personal information we have collected during the 12 months prior to your request we will endeavor to provide the information in a format that is readily useable, including by mailing you a paper copy or providing an electronic copy to your registered account, if you have registered an account with us.

For requests for deletion of your information please understand that California law permits us to retain certain information and not to delete it under certain circumstances. By way of example, we are not required to comply with a request to delete information if the information is necessary for us to complete a transaction for you or otherwise perform a contract; to detect, protect against, or prosecute security incidents, fraud or illegal activity; to use the information only internally in ways reasonably aligned with your expectations as our customer (such as maintaining sales records), and to comply with legal obligations. If we receive such a request from you, we will notify any service providers we have engaged to delete your information as well.

We will not discriminate against you as a result of your exercise of these rights.

Using an Authorized Agent

You may submit a request through someone holding a formal Power of Attorney. Otherwise, you may submit a request using an authorized agent only if (1) the person is registered with the Secretary of State to do business in California, (2) you provide the authorized agent with signed written permission to make a request, (3) you verify directly with us that you have authorize the person to make the request on your behalf, (4) you verify your own identity directly with us and (5) your agent provides us with proof that they are so authorized. We will require the agent to submit proof to us that they have been authorized to make requests on your behalf.

Personal information sales opt-out and opt-in rights

We do not sell your information for monetary consideration, but we may transfer your information to a third party that provides us with services such as helping us with advertising, data analysis and security, which may fall under the definition of for “other valuable consideration” which may be considered a ‘sale’ under the CCPA.

How to make a complaint

If you believe that we have not complied with our obligations under this Privacy Policy or applicable data protection law, we ask that you contact us in the first instance to see if we can resolve the issue. We will investigate the complaint and determine whether a breach has occurred and what action, if any, to take. We will take any privacy complaint seriously and will aim to resolve any such complaint in a timely and efficient manner. However, you may have the right to make a complaint to an authority responsible for data protection in your country (or the country in which your information is collected and/or held). For example, if you are a resident of:

• Australia, or your personal information is collected or held by us in Australia when we do business in Australia, we suggest you contact the Office of the Australian Information Commissioner at www.oaic.gov.au to make a formal compliant or for guidance on alternative courses of action which may be available to you. We are subject to the operation of the Australian Privacy Act in respect of personal information collected, used and disclosed in Australia, and will handle such personal information in accordance with this Policy to ensure we meet our obligations under the Australian Privacy Act.
• Canada, you have the right to lodge a complaint with the privacy authority responsible for the privacy law in effect in your province of residence:
• Alberta: The Information and Privacy Commissioner of Alberta at www.oipc.ab.ca.
• British Columbia: The Information and Privacy Commissioner for British Columbia at www.oipc.bc.ca.
• Québec: la Commission d’accès à l’information du Québec at www.cai.gouv.qc.ca/english/.
• All other provinces and territories: The Privacy Commissioner of Canada at www.priv.gc.ca/en.
• European Union, you have the right to lodge a complaint with the Supervisory Authority of the EU Member State in which you live or work, or where the alleged infringement took place should you prefer.
• New Zealand, you have a right to make a compliant to the Office of the Privacy Commissioner (New Zealand) at www.privacy.org.nz.
• United Kingdom, you have the right to make a complaint to the UK Information Commissioner’s Office at www.ico.org.uk/.

Information Sharing and Disclosure

We do not share your personal information with third parties for their marketing purposes. Information may be shared with law enforcement agencies only where it is our legal obligation to comply with legal requests in specific jurisdictions.

Lawyer Verification and Lead Generation

By using our platform you acknowledge that your personal information may be accessed by us or transferred to us in the jurisdictions where we operate and accessed by or transferred to our personnel, affiliates, partners, and service providers who are located around the world in places such United States, the United Kingdom, Ireland, Australia, Canada and New Zealand.

Where required by applicable laws, we will take appropriate measures to ensure adequate protection of your personal information when transferred internationally and, if necessary, seek your prior consent. Such measures may include use of data transfer agreements or official transfer mechanisms such as data authority approved contractual clauses. For instance, if you are located in the European Economic Area (EEA), we may store your personal information as described in this Privacy Policy outside the EEA. Where we transfer EEA personal information to a third party located in a country not recognized by the European Commission, or another relevant body, as ensuring an adequate level of protection, we will take appropriate steps, such as implementing Standard Contractual Clauses recognized by the European Commission, to safeguard such personal information. Please note that your personal information may be subject to the laws of the jurisdiction in which it is situated.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

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